REFUND POLICY

Effective Date: 18 October 2025

This Refund Policy governs the paid services offered by Kaelix Collective (Pty) Ltd ("Company," "we," "us," or "our") for the 1Link platform ("Service"). This policy should be read in conjunction with our Terms and Conditions.

1. General No-Refund Policy

All fees for Premium Service subscriptions are non-refundable, except under the limited circumstances defined in Section 2 below.

This non-refundable policy applies to all subscription tiers (monthly or annual) and one-time fees paid for the Service. We do not provide refunds or credits for any partial subscription period, or for services unused while a subscription is active.

2. Limited Exceptions for Refunds

Kaelix Collective (Pty) Ltd will issue a full refund only in the following exceptional cases:

A. Technical Failure and Service Non-Delivery

A refund will be issued if:

1. The user is unable to access and use the core Premium features for a continuous period of more than 72 hours due due to a verified, platform-wide technical error directly caused by 1Link, and not due to the user's internet connection or device issues.
2. The error is reported to us via email (admin@1link.life) within seven (7) days of its occurrence.

B. Annual Subscription Cancellation (7-Day Grace Period)

For Annual Subscriptions only, a full refund may be requested if:

1. The user requests the cancellation and refund via email (admin@1link.life) within seven (7) days of the initial purchase date.
2. The Service has not been substantially utilized (as determined by us, e.g., the user has not generated significant traffic through the profile or utilized advanced features extensively).

C. Duplicate Charges

If a user is inadvertently charged twice for the same subscription period due to a processing error on our system, we will automatically or upon request refund the duplicate charge.

3. Subscription Cancellation

You may cancel your recurring subscription at any time through your account settings on the 1Link platform.

• Cancellation only prevents future billing. Your Premium Service benefits will remain active until the end of the current billing cycle.
• No prorated refunds will be provided upon cancellation.

4. Refund Processing

• How to Request: All refund requests must be submitted in writing via email to admin@1link.life. The request must include your username, the transaction ID, and a detailed reason for the refund request.
• Review Process: All requests will be reviewed manually and are subject to the sole discretion of Kaelix Collective (Pty) Ltd.
• Timing: Approved refunds will be processed within 10 to 14 business days. The funds should reflect in the original payment method according to the policies of the user’s bank or payment processor.

5. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at: admin@1link.life.